Manufacturers to respond to HP for the solution of the crisis in China

Launched the "Customer Care Improvement Program"

Hewlett-Packard yesterday officially announced the launch of "Customer Care Improvement Program." The plan, issued yesterday morning, the relevant public relations department said that as a special gain additional programs, this program will be devoted to the Chinese mainland users.

For the part of the HP Pavilion and Compaq Presario has a notebook computer users in mainland China, Hewlett-Packard launched the "Customer Care Improvement Program" will be further affected customers to extend the warranty period of service.

Not long before, and more than 170 domestic consumers to HP's notebook overheating Huaping, citing quality problems such as splash screen, a lawyer, a collective complaint to the State General Administration of Quality Supervision, Inspection and hope the problem Hewlett-Packard laptop can recall. The reporter called Hewlett-Packard learned that the notebook may be involved in late 2007 to early 2008, sold around the world, the problem is due to NVIDIA graphics cards cause the machine overheating.

It is learned that, when the NVIDIA graphics card problem after the company found that it supplied to the world's leading notebook manufacturers to provide a solution, including many laptop brands, including Hewlett-Packard for their respective end-users have issued a "Limited Warranty Service Enhancement Program" two-year period to provide the relevant free service. The report "Limited Warranty Service Enhancement Program," launched in 2008, is expected to expire early this year after another.

This time the "enhanced plan" as the above-mentioned programs complement HP's commitment: If the customer's computer models in the affected range, and carried out the motherboard repair, HP will provide maintenance from the date of further delay on the motherboard Paul two years of service; If the customer's computer models in the affected range, and from 2010 at 3 Yue 15 Ri (Zhou Yi) occur within 180 days from the date of similar symptoms, customers can contact with HP. If the customer's computer motherboard needs repair, will receive from the maintenance of the date of the board a two-year extension for security services; If the customer's computer models in the affected range, customers can be sent to HP authorized service computer Center for free testing.

For some computer models did in the affected range, and had paid off the motherboard and maintenance costs of mailing customers, HP said it is discussing the program, how to subsidize customers, detailed information will soon be published in the HP's official website. In addition, the "Customer Care Improvement Program" will also include: Open Customer Support Hotline :400-610-0039-9 and 800-810-0039-9. Recently, the extension of all of HP's notebook service center hours of operation from as early as 8:30 to 9 pm and so on.

It is understood that this caused some users complained of notebook models, including the end of 2007 to early 2008, sold by Hewlett-Packard V3000 series, V30, V31XX, V32XX, V34XX, etc., the user can query through the following link if your laptop out in the spread of: http : / / h50176.www5.hp.com/support/ES827AV/faqs/125672.html. At the same time for the other recent widely circulated online, "customer service gate" incident, HP said that the relevant circumstances and the staff are the internal investigation, the results will be published soon.

"Because the issue of products and services to the customer inconvenience, HP solemn apology to its customers. We believe that the 'Customer Care Improvement Program' to address customer concerns. The plan will be implemented immediately." Hewlett-Packard Vice President Zhang Yongli said.

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