The world's largest PC maker Hewlett-Packard is in China to face challenges. Last Friday, because of HP's notebook product quality and service quality, dissatisfied users in China through more than 170 lawyers to the Government Management department complaint.
In the "3.15" on the eve, HP suffered a massive Chinese consumer rights protection alone is not enough to repair the problem. "The complaint has been filed to the State General Administration of Quality Supervision, Inspection and the National Industry and Commerce Administration," lawyers in charge of collecting the views of Yuh-Feng Wang lawyer complaint, said yesterday: "We hope that management can force HP's recall."
Complaints spent 3 months, revised more than six months
Activist dilemma: from the computer, screen broken to service "play"
This reporter has learned, this has been criticized for HP consumer products in question, time to market across from 2007 to 2009, quality problems mainly in graphics and display failures on the temperature is too high, involving 40 Hewlett-Packard products, covering almost Hewlett-Packard All low-end notebook models.
ubmitted a complaint to the State General Administration of Quality Supervision, Inspection book, the consequences of these quality problems caused by variety, including crashes, black, burning board and so on, "In use, the screen suddenly turned into six smaller screens, while others display full-screen flashing, and some lack of clarity, a serious leaky bottom of the screen, the next corner black, resulting in no use. "
"Law Easy Network" is a specialized public service Web site to help users to safeguard their rights. Dilemma for HP users, the site set up a complaints page HP's themes. At present, this page has become a user complained about the hardest hit, it was said, "in 2007 bought a HP laptop, less than a month, on the broken hard drive, and then start to appear and a lot of trouble." Some claim that "flowers than 7000 yuan bought a laptop with a graphics card burned less than a year, changed the motherboard just a few months later, a turn card can reach over 90 degrees Celsius temperature. "Some of them even said," in 2009 bought a Hewlett-Packard models notebooks, half of the bad year, only 3 months in use, the rest has been repaired. "
he Hewlett-Packard is proud of "Gold Service" distributor, nor do I have the complainant recognized by a user named Chuang's said that in the splash screen notebook after a fault occurs, he had contact HP service, but has been pass the buck, from the customer service hotline to find engineers, and from engineers to find a gold service, gold has pushed back to HP's headquarters.
In response to these service shortcomings, "Law Easy Web" to the following conclusion: the attitude of depending on the intensity of consumer rights protection, depending on the time to wait for consumers, not only does not provide backup machine or compensation to the graphics card heat, splash screen Huaping and other issues do not provide a clear answer.
Complaints writes: "In the U.S., Hewlett-Packard models not only for more consumers to extend the warranty period, but also to provide consumers with MBG." But in China, HP, although they provide extended warranty, but no compensation for freight charges. Not only that, "HP had to recall in other countries, in China has not been." King lawyer added.
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